While we were all gathered at a viewing center in Afikpo to watch the match between Chelsea and Nottingham, an unfortunate incident occurred.
The owner collected 200 naira from each customer as usual, but during the match, the weather changed, and it started raining.
The bad weather affected the signal of the decoder, causing the screen to go blank.
The match began at 5:30 pm and the signal problem started around 5:40 pm, lasting until the end of the game.
Out of frustration by the disrĂąpted viewing experience, we requested a refund from the center’s owner.
However, he refused to return our money, insisting that he was not responsible for the signal issue.
Arguments broke out among the dissatisfied customers, and tensions escalated. One customer took the matter personally, leading to a hÂŁated confr0ntation with the owner.
The situation turned v!olent, resulting in a br0ken plasma television worth thousands of naira.
I question the viewing center’s disregard for customer satisfaction and their refusal to address the patrons’ concerns.
It would have been wiser to prioritize customer happiness by issuing refunds instead of allowing the situation to escalate.
In the end, the money he refused to refund will likely be used to repair or replace the damaged television.
This incident serves as a reminder to always consider customer satisfaction and strive to maintain a positive atmosphere in order to avoid unnecessary c0nfl!cts.
Peoplesmind
Credit:Â Anonymous
